Refund Policy

At PeptideMint, we take pride in providing only the highest-quality research peptides. Due to the sensitive nature of our products, all payments made to us are non-refundable.

However, we understand that exceptional situations may occur, and we strive to handle each case with fairness and transparency.

1. Refunds

Payments made to PeptideMint are non-refundable under normal circumstances. If a refund is approved at our discretion, a non-refundable, non-negotiable 10% restocking fee will be applied to the total order amount.

If you have concerns or disputes regarding charges, you agree to contact PeptideMint directly before initiating any chargeback or cancellation request. Attempting to dispute charges without first contacting us may result in suspension of future purchasing privileges.

2. Order Cancellations

PeptideMint reserves the right to cancel or decline any order if:

• Your payment method is declined or flagged for potential fraud.
• We suspect the order is fraudulent or violates our Terms of Service.
• We cannot verify your identity or shipping information.

In such cases, any payment authorization will be voided, and no charges will be processed. If funds were captured, a full refund will be issued for cancelled orders that were not shipped.

3. Risk of Loss & Shipping

All products are shipped directly from our secure processing facilities. Ownership and risk of loss transfer to the customer once the shipment leaves our warehouse.

Please note that shipping times are estimated only and may vary due to courier delays, customs clearance, or other unforeseen factors.

4. Returns & Replacements

Due to the research-grade nature of our products, returns cannot be accepted once an order has shipped to ensure product chain-of-custody and integrity.

However, if you receive a damaged or defective item, we may approve a replacement after proper review.

All replacement requests are subject to verification and product availability. If a replacement cannot be authorized, a store credit of equal value may be issued at our discretion.